The Expert In
Customer Service Xperience

 
 

Learn to Grow Your
Customer Base With Yvonne

” Success is not an event that just takes place to be celebrated, it’s a process that needs to be understood and endured “

Yvonne Ohui MacCarthy, CSP

Yvonne Ohui MacCarthy is the President and head consultant of ICSP – Institute of Customer Service Professionals (www.icsghana.com). She is currently the board chair of the West African Association of Customer Service Professionals (www.thewaacsp.com). She is the creator and organizer of the Ghana Customer Service Index (ghanacsi.org), a yearly survey and analytic publication of customer service performance for the 10 different sectors in Ghana. She is a former banker who worked under the authorization of the FCA formerly FSA in the UK.

Her love for customer service pushed her to acquire a Customer Service Professional (CSP) qualification from the London Institute of Banking and Finance (LIBF).

What I Do

Consultation

As a passionate customer service consultant, my aim is to evaluate your business at all levels using key parameters to give you tailor-made recommendations d solutions.

Coaching

I will guide you, give you the right advice and support you in order for you to affect the necessary customer service changes within you and your organization. I will do this through consistent engagement and evaluations necessary for your business.

Public Speaking

As a passionate customer service consultant, my aim is to evaluate your business at all levels using key parameters to give you tailor-made recommendations d solutions.

Training

My ILM UK and NCFE UK Trainer of Trainers certification enable me to further impact people and organizations who are interested in acquiring knowledge in customer service.

 Testimonials

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