Yvonne Ohui MacCarthy is the President and head consultant of ICSP – Institute of Customer Service Professionals (www.icsghana.com). She is currently the board chair of the West African Association of Customer Service Professionals (www.thewaacsp.com). She is the creator and organizer of the Ghana Customer Service Index (ghanacsi.org), a yearly survey and analytic publication of customer service performance for the 10 different sectors in Ghana. She is a former banker who worked under the authorization of the FCA formerly FSA in the UK.
Her love for customer service pushed her to acquire a Customer Service Professional (CSP) qualification from the London Institute of Banking and Finance (LIBF).